BAR Preservation - Wall tie, Damp & Timber surveys

kerry Mccann
5 Star
Thank you so much to Bar for getting me an earlier appointment than expected, and for having such a helpful visit, and a prompt quote. I am always shocked at how many tradespeople don't respond, turn up when they say they will, and then sometimes never get in touch after a visit. I have been really impressed with the service from Bar and won't forget that if I need any other related work.
Wednesday 2nd February 2022

Priya Shah
5 Star
I was very pleased with the excellent response and customer service from everyone that I dealt with while trying to get a damp survey booked. I did not go by reviews or recommendations but was searching for a local company to carry out a damp survey. It was not easy to gain access to the property I was buying as it was tenanted but bar preservation were patient and kept trying to accommodate a date for the survey to be carried out. I received my report within 24 hours after the survey. Whenever I contacted the team they picked up the phone immediately and addressed my query satisfactorily. Thank you for making the process smooth which would have otherwise been stressful due to no fault of yours or mine!!!
Friday 5th November 2021

Glenis Wood
5 Star
Paul and Aaron did a great job for us, putting in restraints and wall ties. So easy to have in the house and a great job cleaning up afterwards. Office staff so kind and easy to deal with. Thanks very much to them and Bar Preservation.
Wednesday 3rd November 2021

Elizabeth Reed
1 Star
This company was quick to take £120 for a damp survey in August and then informed me that they would not be able to do the work until December. They should make customers aware of an approximate time frame after surveys to complete work (I made them aware we were in the process of purchasing a property when I booked the survey). I spoke to two members of the office team who told me ‘well I don’t know what to say’ and ‘you need to learn how to speak to people’ and I got told to ‘listen’ when I made them aware I was unhappy with the service. One lady hung up the telephone when I didn’t use any foul language, but she could not cope with a complaint (apparently she was a manager). After arguing with me she said ‘we don’t want to do the work for you anyway’ so then I received a refund of £120 after asking many times. The physical work by the company has great reviews, so I was very disappointed by the horrific customer service.
Monday 20th September 2021

Carl James
5 Star
I'd give 6 stars if I could. I needed two walls stitched together at short notice. They quoted immediately and pulled out all of the stops to fit the work in ASAP. The installer they sent was a great guy and the level of care and professionalism he showed was outstanding. As was his work, which is very clean and obviously done with pride. Thanks
Monday 18th October 2021