Coastal Building Surveyors Ltd

Raphael was recommended to me by a neighbour who used his service when she moved house. She had recommended him to a friend of hers, who also recommended him, so I felt happy that he was a good choice to do the home condition survey on the house we are purchasing.

Raphael was professional and efficient from the start, replying to emails speedily, setting up the necessary appointments without needing my help and visiting the house as arranged, to inspect and report. He called me later the same day to pass on his main comments, so that we didn't have to wait for a written report to action any concerns, which was very helpful.

I was impressed by his thoroughness. I feel sure that a less committed surveyor would not have picked up on some of the points he made. When we received the written report, it was clear, included several photos and useful diagrams, reiterated the issues we could pursue further and reassured us that the property was sound.

I would summarise Raphael's approach as serious, careful, thorough and responsive. I felt he cared that we should be fully informed about the investment we are about to make, and at all points he stressed that if we had questions or needed guidance, we should contact him. I can't think of anything more I would have needed from a surveyor, and I would recommend him.