Gascare

Robert Arthurs
5 Star
What a breath of fresh air from top to bottom, Gascare are helpful and proactive, the office guys are top draw and the engineers and helpful and knowledgeable, I highly recommend. Great service
Thursday 23rd June 2022

Bertrand Malas
1 Star
Back in 2017, our old boiler died. We chose Gascare to supply and install a new Worcester combi-boiler. When their guy turned up to check dimensions, we asked him whether he would recommend a water filter, as we had one in our previous house. His reply was no, this is not needed. Earlier in February this year, and after the boiler had been serviced every year by Gascare since 2017, it stopped delivering hot water. We called Gascare; and they identified a fault with the boiler and told us we should call Worcester in, which we did. The Worcester guy came and took the boiler apart. Both heat exchangers were blocked by debris from the hot water circuit and had to be replaced. HE told us that really a water filter should have been installed in 2017. Luckily for us, this was covered under Worcester's warranty - but only because it was their first visit with us. The Worcester technician also found out that the Gascare installed exhaust was less than 300 mm from the roof fascias, which is not legal, and therefore had to condemn the boiler. At that point, we called Gascare back. They sent a technician who offered to seal the fascias with silicon sealant (a 10 min job). We requested that since the damage to the boiler was a direct consequence of their poor recommendation from the installation, they should install the filter and perform a flush at their own cost. Their reply was a quote for £740, which corresponds to a £60 discount on the real value of £800. Needless to say we were not happy with that offer, but they refused to do anything else. It is shocking to see this sort of practice. As customers with very little knowledge of such systems, we trust the supplier's expertise, and then they don't accept the consequences of their actions when this turns out to be wrong. This sort of behavious drives everyone's prices up because for some reason they wouldn't recommend the installation of an item we would have paid for. We will not deal with Gascare anymore, and recommend everyone else to stay away as well.
Friday 18th March 2022

Darshan Sahota
1 Star
Over priced and lady on the phone was very rude
Saturday 6th November 2021

chris feeney
5 Star
Definitely a 5 star review. Engineer was very punctual and efficient. The previous company that I used told me a new boiler was needed so I tried Gascare for a second opinion. The gascare fitter inspected the boiler and repaired it straight away. I have no hesitation in recommending this company.
Monday 11th October 2021

Steve Harrison
5 Star
Excellent company, we use them to service our boiler every year, very happy with them
Monday 11th October 2021