Howdens - Byfleet

Setting up a trade account as a new company can be stressful and confusing. We were visited by Mike, who is the most helpful building trade company liaison I’ve encountered so far. He skilfully and kindly answered all my questions and helped me to understand exactly how things worked. He rescheduled an appointment without complaint and it’s such a refreshing change to deal with a positive and cheerful person after so many grumpy or disinterested people. Howdens themselves need no review, being the gold standard in the trade, but I wanted to make sure that this particular employee is recognised for doing such an amazing job with a company who is just starting out. Well done, Howdens! Howdens, and in particular Salim, could not have been more helpful! Salim took us step-by-step through the design process for 2 kitchens, demonstrating total patience when we struggled to make decisions or when we changed our minds (on several occasions!). The products are of superb quality and value. I've already had multiple compliments and we haven't even fully finished building yet! I am so grateful for the incredible service and would 100% recommend to anyone looking for a new kitchen Howdens have been fantastic in helping us to put together our dream kitchen and all within our budget. Where we were stuck for ideas or struggled to make a decision, they presented solutions to help us. It’s been simple and easy all throughout. Salem has been fantastic and so patient with our indecisiveness! Great service from the A team (Stuart & Jesse) who fitted our kitchen countertops yesterday! Helpful advice & really went the extra mile. They are truly masters of their craft and our surfaces look fantastic. Thanks to Dan for coordinating things and his help throughout ordering etc too. I had a terrible experience with your Elmbridge range this year and the company has let me deal with all problems with the helpless local branch while Howdens were the ones who supplied bad quality doors. Did not even get a note from Head Office let alone compensation while I was told that the company’s CEO was made aware and the branch manager states head office did not indemnify him for returned stock of bad quality doors. I was left with an experience of bad quality, bad service, bad customer management and no compensation for major delays and paint repairs I eventually had to do myself. Really sad… if anyone at Howdens is interested, please reply…

Kieran Webster
5 Star
Fantastic service compared to the usual Howdens experience and staff very knowledgeable and happy to help. Very organized and quick service and picking of goods. Will be using this branch for all my future purchases.
Friday 10th May 2019

Luke Maiden
5 Star
Use Howdens Byfleet all the time really helpful, any problems they iron them out asap. Always give me best price first time and helpful staff. Will continue to use!
Wednesday 22nd January 2020

Elizabeth Loizos
5 Star
Exceptional service from Jake and Ross at Howdens Byfleet. Great design service. They know their kitchens!!
Saturday 24th October 2020

Stephen Coleman
5 Star
Great staff 👍
Thursday 21st October 2021