James A Turner Ltd

Suzette Quinn
1 Star
I had a water softener fitted by these cowboys and I will never use them again nor will I recommend them. After telling me I did not need a mount for my water softener a week later when the guy came to install it (an hour late) he informed me that he could not fit it and had to build a box to support it. A job that should have taken an hour took most of the day. When he finished he was supposed to change the taps in my bathroom and fit a new shower as they felt the water wasn’t hot because of the mixing valves but he told me it was 3 o’clock and home time as he was tired. He reluctantly fitted the shower but said he couldn’t fit the taps because of his disability. That was fine but I had to wait another week for someone else to come and check why the water wasn’t hot. It turns out I never needed the new shower or taps and all that was needed was the blending valve adjusting on the boiler itself. This took the guy minutes. However I was charged an excessive amount and to date do not know exactly what I was charged for as my bill was not itemised in anyway. After speaking with them and asking for a breakdown two weeks later I still haven’t received it. I have paid the bill because I cannot waste anymore time chasing them. They are inefficient and unprofessional. Use them at your peril.
Monday 26th September 2022

Anne Thomas
5 Star
I would totally recommend this company. I had big issues with my water system, my water flow was inconsistent, my downstairs shower was stuck on hot and I had to run all the taps in the house to get hot water. I had several plumbers round and none of them knew how to fix it. Finally I called James Turner and they sent round Adam who didn't give up until he came up with the solution. I had to get a mains pressure water system fitted and it was a really big job. All the work was carried out very professionally, it took Adam and Sean all week and when they left you would never know they had been here, they left everything spotless and I didn't have to tidy up a thing. Really great job!!
Friday 12th August 2022

Fergus Munro
2 Star
I had 2 taps replaced (on separate visits) and received a bill for £539 (the taps were about £130), so the labour cost was around £400. I just don't get how a competent plumber can take this much time to carry out 2 simple tap changes and I feel that I have been taken advantage of. I'm not looking for a bargain but I am not happy at being ripped off.
Saturday 10th July 2021

Jodie Goodwin
5 Star
Highly recommend this company. They came round and fixed my boiler quickly and did not disappoint with their level of professionalism or knowledge. They made sure they cleaned up after themselves and they did not patronise me in their explanations on what they was doing when I had questions. Very happy customer!
Tuesday 21st September 2021

Erol Senova
5 Star
I cant rate this company highly enough. We needed a 2nd full bathroom build, which meant taking half the kitchen out. Not only did they give us a magnificent bathroom, but they helped with redesigning our kitchen too. They were a pleasure to deal with through the entire process. Thank you team.
Tuesday 29th October 2019