JOHN TRUSLOVE

April Owen
1 Star
Me and my business partner viewed a commercial property. Straight away we said that we would take it and if we could get the process started which Ben said he would. Our details were taken and we left it at that. The same evening we were Informed that another lady had posted on social media that she had got the property and even had her business cards and business page with the property address on and a date for opening. So we phoned up the office and asked what was going on and that we understand if the property had gone. We were told that no one else had viewed the property yet but the lady was viewing the following week as they still have to keep viewings open. In the same breath we were also told that our details were with the landlord and Ben said that he was hoping to get a deal sorted by the end of the week. All Whilst the other lady was still continually putting things on social media about her new property. We completely would understand if the property had gone but both Ben and the lady in the office continuously LIED to us. Wasted our time and it wasn’t until today that we were aware the property has now gone under offer after she apparently only viewed the property today according to them. What I also don’t understand is that Ben said only when we text him that it was the landlords choice, which again also would be fine but the lady only viewed the property the same day. Where as we viewed it a week prior. We have well established businesses with a huge client base. Where as the person they have taken on had only opened her beauty business a week ago without doing a single client, not even any models. Just online beauty training. So more fool them. This company lie and completely waste your time. Absolutely disgusting customer service, I’m appalled at how we have been treated. If you read the reviews on Google I believe this has happened a number of times to other people too. Which I wish I’d read before hand.
Monday 7th March 2022

Marc Harbourne-bessant
1 Star
Awful and unprofessional service, avoided calls and messed us around for 6 weeks - If you value your time avoid at all costs
Friday 12th February 2021

Lorita Cornish Decanter
5 Star
We had few dealing with Ian from the company and he always has been very helpful and professional do deal with. If I ever need help regarding commercial property I always ask their team for advice and never have been disappointed.
Friday 25th June 2021

Gavin Cunningham
5 Star
Absolutely A+ service from Ben and Ruth who helped me secure my first business premises! As many business owners would know the stresses of securing the right first property to launch your new business idea, its very difficult especially for the motor vehicle sector as many land lords refuse. But no Ben and Ruth done such an amazing job not giving up doing all they can to help and take some of the weight of my shoulders securing me my first lease agreement. It will be a memory of a lifetime and will never forgot what the them at John Truslove have achieved for me. Thank you!!
Tuesday 21st July 2020

Katrina Hibbert
1 Star
We have a small family business and were looking for a commercial property due to expansion and our current premises not being water tight!! We found a suitable property advertised by this company that was within budget and ideally situated. We contacted the John Truslove agency and went for a viewing. That afternoon we expressed how keen we were to secure the property and sent through the necessary papers as required. We were informed by Ian who dealt with us that he would send this through to the landlord and depending upon how quickly he came back we could potentially be in the property the following week. This is where contact stopped. For the next 4 days we tried to contact Ian who avoided our calls as he was either 'on the phone' or 'out conducting viewings'. We asked for a call back and this did not happen. Eventually having now become extremely frustrated and annoyed a lady from another department who 'knew nothing about the circumstances' rang us back and told us it had been let to someone else. Had I simply been told this on day 1 rather than led a merry dance by Ian that would have been fine. If I dealt with my customers in such an un-professional and rude manner I would have no customers left. Appalling service!
Wednesday 29th July 2020