Lanes for Drains PLC

ibrahim0207
1 Star
Would not recommend this company. I had reached out to them to arrange a survey for a septic tank for a property I was buying, spoke to John Paul and he was pleasant at first and talked me through what was involved, advised me over the call as to the cost involved. I had asked for the quote to be emailed to myself so I could read over the documentation and make payment. I never heard anything back. Our estate agent called them numerous times to arrange access to the property and could not speak to any one despite leaving messages. I called John Paul back to chase the quotation email and make payment and was told he would call me back. No courtesy given to even speak to me. This continued for 2 days where the operator Jamie kept advising me John Paul would call me back despite my chasing them to make the payment required. No other operator was competent enough to take payment over the phone either. I never received their email and John Paul never even bothered to call me back. By this point I was not impressed with this company and how they treat potential customers. When I called again I was told he has gone home for the day and to call back the following morning I had emailed them left my number and still no one bothered to come back to me . I called the following morning and was told the same thing he will call me back and he never did. Constantly tole he is in a meeting or on a job or dealing with a customer. I understand they can be busy but they can at least call back. Called them again and politely told them it should not be this difficult to make a payment and I will be taking my business elsewhere. Shocking how despite the current climate lanes for drains can show such callous customer service and waste my time. Very disappointing from what is supposedly a reputable firm.
Tuesday 27th June 2023

Mairi Ashcroft
5 Star
Have had dealings with Lane's twice over the past couple of days through insurance and the engineers on both occasions have been do nice, honest, helpful and, tidy. Perhaps I've just been lucky but would totally recommend based on my experience with Sam and Alan... If all the engineers have their qualities all I can say is brava. 👏👏
Wednesday 5th May 2021

Alisdair Watts
5 Star
This was my second time using Lanes Group. I returned as my first experience with them was excellent, second time I was not disappointed. A different crew but equally as helpful and professional as the first. Quality advice provided in terms that I could understand, these guys were diligent and customer focussed. Many thanks Lanes Group. I would heartily recommend them.
Wednesday 1st July 2020

Kenny Wilson
5 Star
Used lanes for drains via our insurance company... Lanes for dranes service was outstanding from Danielle in the office to Alan and Sam who fixed our issue and liased with our insurance company who where useless. Great service thankd
Friday 20th May 2022

Gary Hendry
5 Star
We had a total block which was causing water to overflow etc which was very worrying. Allan came out very quickly and promptly unblocked our drain and pointed out a problem with the drain having collapsed. He was very pleasant and professional. Would highly recommend lanes for drains
Sunday 15th September 2019