Property Management

Ayman Elghazawy
1 Star
What a horrible company this is. I had the worst experience ever with them. They are very unprofessional, they Lie and they change what they agree on with you. They dont maintain their properties or do repairs in a timely manner. I was left for a month with a faulty shower. I had multiple leaks in the apartment. They wanted to unfairly charge me rent after I have left my apartment and take my deposit. I went to a solicitor and as soon as he emailed them they changed their tone completely and gave me my deposit back. Avoid them at all costs.
Saturday 1st October 2022

Matthew Braidwood
1 Star
Awful experience as a first time tenant. Were very moody and arrogant on the phone, and reluctant to help with simple matters such as repairs to property. "Small cleaning" also came out of our deposit when we left it in a cleaner condition than we found it. Property was perfect for us but we cancelled after 6 month solely because of Griffin. Would not recommend if you are a moving out for the first time and considering renting with Griffin Estates.
Wednesday 2nd September 2015

Lesley Rignall
5 Star
I asked Griffin to rent my property late in November 2013 and thought that I may struggle to get a tenant before Christmas. I was extremely impressed with the effort that Griffin put into getting the property rented as quickly as possible. I was advised in advance about each viewing and updated with the prospective tenants comments afterwards. A number of people wanted the property but did not pass the credit checks and each time Griffin advised me on where the application was up to, etc. to ensure that I ended up with a trouble free tenant before Christmas. The staff have always been very helpful and answered any queries that I have had/put my mind at rest. To-date my tenant has been completely trouble free and I have received my rent on time each month together with a statement of account. Any small problems have been dealt with promptly and efficiently at minimum cost. I would most definitely use Griffin again rather than any other agent and would highly recommend their services.
Wednesday 11th June 2014

Gareth Smyth
2 Star
Certain members of staff are very helpful, namely Anne-Marie and Victoria, however I found most of them to be quite abrupt when speaking to them on the phone and even in person in their office, where one of their reps (I can't remember her name) had no regard to me sitting there and casually started swearing to her colleague as part of a conversation they were having. I am not necessarily saying this is wrong but it does show a lack of professionalism. They seem to be very reponsive when it comes to small maintenance issues (such as faulty blinds and a heater not working), but when an electrician, which they sent, 'condemned' the hob after it shocked my wife and tripped the rest of the apartment out, we didn't hear anything back for a while until I rang them up to chase it and they had no report on file. This may be the electrician's fault, however. We also received a letter, several phone calls, and a member of their staff at our door accusing us of having a dog (in a second floor apartment) despite our insistence that this was not the case. In another instance, we were greeted by an apartment inspector to our surprise one afternoon. We had not received a letter and the tone I got back when I asked why seemed to be that I was lying as they 'deliver all of their letters by hand'. Around 2 weeks later the letter did end up in my post box so i can only assume they forgot to send it and tried to cover their own backs or posted it into the wrong letterbox in the first place! They did agree to put the property up for re-let when my wife and I decided we needed a bigger place, which I am very grateful for as they dealt with the situation very well. Although £60 was taken from my security deposit for a cracked freezer drawer (which I will be amazed if they replace) as well as a few light bulbs - even though not every light bulb worked when we moved in! I didn't bother to dispute this as by this time I just wanted all ties cut with Griffin Estates and was willing to lose nearly £100. I wouldn't discourage people from using their services as a tennant, however I would warn that they often take days to respond to simple emails (which is why I always emailed Anne-Marie directly as she seems to respond quicker than the rest), they also charge quite hefty fees (including a £25 fee just to provide a tenancy reference) and above average security deposits (I paid rent + £150).
Friday 3rd March 2017

Toni Doolan
1 Star
If I could give less then one star I would!! Avoid!! Avoid!! Avoid!! As first time tenants with this agency we had such awful service! They took ages to deal with any issues we had with appliances, electric or water. At one point they gave me the number for the contractor and basically told me to sort the issue myself. Had a absolute nightmare getting my deposit back, receiving £309 less then we oringally put down!! Never ever again would I rent a property with these!!
Thursday 30th March 2017