R Richards & Son Ltd

Yang Xu
1 Star
Very disappointed with R Richards & Son Ltd. I used them to replace my roof's felt. Their service is quite expensive but Robert promised me 30 years warranty for their work. After the work has been done, my gutter start leaking in many parts. Obviously they damaged it. I repaired the gutter by myself. Then one year later, the concrete around roof valley start fallen off. I called the company first time, Robert said they must use wrong ratio when mixing mortar. It's in their warranty and he will contact me after several weeks. I waited for a month before I called them again. But all their numbers were no answer. I kept calling and left voice message almost a hundred times in the following month. I also sent many emails to them. NO ONE REPLY. Surprisingly when I use another mobile number to call them, my call was immediately picked up. The lady named Dee told me it was her first day to the office and she will pass my message to Robert. She also promised me she will answer their phone from now on. I hoped she is not lying to me. Unfortunately I was wrong. No one contact me afterwards and both of my mobile numbers are BLOCKED by them. 30 years warranty? What a joke! This is my experience with R Richards & Son Ltd. A very expensive lesson learnt. I truly suggest everyone avoid this company. Don't waste your money and risk your houses by causing more damages.
Wednesday 8th March 2023

Hilary Norris-Evans
1 Star
The job for the roofing on the main property was done . Then A kitchen roof was done and it is leaking. I 've been trying for over a month to get the company out to rectify an issue; probably just the flashing but no reply at all for over a month.
Wednesday 9th November 2022

Shawn Du-Mmett
5 Star
After several(plus) attempts with other higher listed roofers in the area I was beginning to despair at how many illusive roofers, belonging to companies with vapour-like backgrounds. Years ago we were severely ripped off by roofers who cost us many thousands to correct and I was determined that this was not going to happen again when a roof leak appeared. When I found Bob and his family business however I found they were 'solid', 'professional' and attended to the important details. Although hard at first to pin down due to how busy they were, as soon as the job was communicated as urgent they shifted around their schedule to ensure I didn't suffer any damage. A large dormer rubber roof (for a 60's house) and re-felt under the tiles was done within three days, one for erecting all the scaffolding ready, the other where a whole day was spent by Bob, son and substantial team worked throughout, and the final morning (through mostly pouring rain!) the scaffolding taken away. The scaffolding and roofing teams were all friendly, pleasant, professional and focused on their work. The contract throughout was explained, with photos and videos where necessary, by Bob, to get the job done within budget and explore alternatives when they were needed. Everything was cleaned after and spotless with the roof looking as new. They have been doing this a long time and I will certainly keep their number on my phone for a long long time to come, for myself and recommending to others. I am just happy that I never have to waste days wading through all the other adverts and checks ever again for that job.
Friday 10th August 2018

Jacs Wh
5 Star
Had a leak on my flat roof extension after putting a new kitchen in. Had 3 quotes, Bobby talked me through what was needed and was very reasonable in price. As it was urgent, he managed to move his schedule around to be able to accommodate the week. Team led by Steve was great, very hard working and very pleasant. Job was finished last Friday, looking good, all rubbish taken away including wiping the garden furniture down from the saw dust. Would use them again.
Sunday 29th October 2017

jane bigham
5 Star
Although our roof work, by mutual agreement has been slightly delayed because of the current storm, the communication with the office has been brilliant. We have been kept informed at every stage of the process. Thank you.
Tuesday 7th December 2021