The London Bath Co. | Bathroom Showroom St John's Wood

Robert Scholfield
1 Star
London Bath installed a new shower room in my two bed, two bath flat in April 2018 which cost me in excess of £18,000. Joseph did most of the work and all went well until he came to switch on the new shower when just a few drops of water trickled out. Steve said it was a German rain shower which were not as powerful as previous showers and he and Joseph decided that I needed a pump which would cost me a further £800 ( to be paid up front) as was everything else. I had to switch the pump on before having a shower but the problem was that if I didn't switch it off, water came gushing out of the kitchen taps. The pump was extremely noisy and when switched off not only the shower did not work but the water just trickled out of the bathroom taps. I complained about this to Steve for about two years until ge finally agreed to send Joseph round to have a look. Joseph finally came round one morning in April 2020, stayed five minutes, and said I must have the pump switched on all the time. This was hopeless with water gushing out of the kitchen taps together with the noise and finally after further complaints to Steve about the noise and the water trickiing out if the bathroom taps he eventually agreed to ask Tomasz to have a look. Tomasz finally arrived early in December 2020 took one look at the pump which was installed in the kitchen and said it was.no good and that a new pump should be installed next to the shower. So the pump for which I had paid £800 was removed and the new pump was installed. Steve was not happy because it cost him £1000, so he said, with no mention of an offer to reimburse me with the £800 I had already paid up front for the useless pump.Tomasz then went into the loft where my water tank is situated, told me that the water was filthy and the reason for the water trickling out of the taps in both bathrooms was that the pipe leading from the tank was blocked. I would need to have a new high pressure tank installed in my kitchen, switch to using water from the mains and have a combi boiler installed which would mean me having a completely new kitchen installed. He used a vacuum pump to try to remove the blockage but was unsuccessful. Shortly after Tomasz's final visit on December 21st the water from the cold water taps in both bathrooms eventually stopped running completely and both WC's stopped working. I sent an email to Steve telling him what had happened but in his response he said that he had told me all along that the pipes from the tank in the loft were blocked and that as he had spent over £1000, enough was enough and that anything else would be chargeable. He told me to call another plumber and to be very carefull as emergency plumbers would normally cost a fortune and they would try to rip me off. However I called a plumber friend of mine and explained that I was going to be without water for Christmas and maybe New Year, which didn't seem to bother Steve at all. However my plumber friend came along on the afternoon of December 22nd, tested the taps in both bathrooms, went up into the loft, where he did not see.much of a problem, and told me that there was definitely not a blockage in the water pipe from the tank. He used a much more powerful vacuum pump than the one used by Tomasz which he attached to the cold water pipe in my kitchen and after about five minutes the water came gushing out. All of a sudden after almost three years the water runs perfectly out of the taps in both bathrooms, both WC's work perfectly and the shower is better than ever. The problem was an airlock in the cold water pipe, nothing to do with a blockage. I have received no apology whatsoever from Steve. All he seems to think us that he did me a favour by installing a new pump at his expense. I will certainly never use The London Bath Company again, nor will I recommend them to anybody.
Saturday 2nd January 2021

Carolin M
5 Star
Thanks London Bath Co for our beautiful two new bathrooms. Steve is clearly very experienced and, in the initial consultation, put two 3D designs together within 45 minutes, which reconfigured our bathrooms completely and set his designs apart from the other companies that we considered. The team provided great customer service and made the entire renovation process hassle free. Tom, the installer is personable, hardworking and professional. We would highly recommend London Bath Co to anyone that is looking for a new bathroom. Carolin and Terry
Saturday 22nd June 2019

Mini Sake
5 Star
From start to finish, the London Bath Co has been exceptional with workmanship and customer service. Our guest bathroom is stunning and has that hotel-quality about it. We were really lucky to have Tom, the installer. He was tidy, professional and diligent. I'd highly recommend Steve and his team for any bathroom works.
Saturday 16th February 2019

L L
5 Star
Wonderful to have one company cover every aspect of remodelling three bathrooms. We are absolutely delighted with the results. Meticulous attention to detail in both the design and building work. A huge thank you to Veronica, Tomas and all the team.
Wednesday 11th September 2019

Josh Wood
5 Star
We cannot recommend The London Bath Co enough. From start to finish they managed every step of designing and fitting our new bathroom. We really didn't know it could be done this way, we had a dedicated project manager who helped us through all the initial design steps and choices we had to make. Then their incredible fitters came and in just a couple of weeks turned our box room into a luxury ensuite. We had spent quite a lot of time researching companies to use in North London and everyone we spoke to would hand us over to a local plumber to finish the job. This was how we got stung before and ended up with us having an unfinished badly installed bathroom. Steve and his team guaranteed us a seamless and stress free process from picking our tiles to enjoying our first shower and they really delivered. Thanks guys, can't thank you enough.
Friday 21st June 2019