The Shaker Workshop Ltd.

a w b
5 Star
We just had our new kitchen from The Shaker Workshop and are very happy with the result. Our designer Caroline was helpful from beginning in getting us the kitchen we want within our budget. She accommodated without fuss any changes later on as well. Towards the installation all the staff communicated well and things went smoothly. We recommend The Shaker Workshop to anyone looking for affordable good quality Shaker style kitchen!
Monday 31st January 2022

Grant Francis
5 Star
Wonderful place and nice people
Monday 6th June 2022

James Gregory
5 Star
We have just had our new kitchen installed and I am thrilled with the results. Why 4 stars not 5? We did have some communication problems over the Christmas period and my wife and I did get slightly worried I must admit, especially after seeing some of the other reviews! We were eventually called by one of the new managers, Maria, who quickly put our minds at ease. There were apparently some phone system/IT problems or something, which have now been fixed? Anyway, this aside we have had a great experience from start to finish. If the worktop is fitted on Friday as promised, I might consider making this a 5 star review. Well done The Shaker Workshop, I look forward to recommending you to friends and family..........especially when you fit my worktop as promised ;) Update: Worktop fitted and everything finished as promised! We are very, very happy with our finished kitchen and would not hesitate to recommend to our friends. Great job and thank you to the Shaker Workshop. Great quality and great value. Well done all!
Sunday 19th January 2020

Louise Harrison
5 Star
I am very surprised to see such negativity towards The Shaker Kitchen/Workshop. I purchased a kitchen 2 years ago and the kitchen to this day looks as good as new. I am now looking to purchase another one for an up and coming project and would not hesitate to use them again. I had a great experience from start to finish. I have and will continue to recommend them. Thank you & See you very soon for another beautiful kitchen!
Sunday 15th December 2019

Nick
1 Star
You should only order a Shaker kitchen if you do not value your patience, self-respect, time and - most of all - hard-earned cash. It would be too boring to go into the litany of broken promises, missing items, unavailable items, damaged items, substandard items, amateur rectification, unpaid refunds and total lack of communication. On this last point, don’t be taken in by the shopping experience - the showroom staff are great but the back office is hopeless. It is impossible to get a meaningful response from them. Please note that things are no better under the new owners; they are very evasive and clearly have no respect for customers. On this page, you will see that the new owners are using weasel legal explanations to try to shrug off these reviews, which does not change the horrendous customer experience. (But, as they are being technical about their acquisition, let’s look at that too; I very much doubt they are servicing existing customers out of the goodness of their hearts. It is more likely that the revenue of the existing customers’ contracts is one of the assets that they bought, which means they have legal obligations to such customers.) There is also a review from Mr Grunfeld, who is apparently the founder of the Shaker Kitchen Company (whose assets were acquired by Shaker Workshop). He clearly does not respect the voice of his customer, which explains why the culture of the business that he has transferred to Shaker Workshop is so poor. Legislation such as the Consumer Rights Act 2015 was introduced to protect customers against the attitude of businesses such as Shaker (in both its guises). The business seems toxic so only deal with them if you want to be contaminated. It is an ugly experience.
Saturday 21st December 2019