Unique Plumbing Supplies & Bathrooms by Unique

Jarunda Richardson
2 Star
Our plumber liaised directly with the trade counter and they seemed really helpful and quick to respond. I'm disappointed with my visit at the showroom. My plumber sent through the items I requested but I wasn't allowed to see the list of items so that I can check that they were right. I asked a few times following the visit and still nothing. When it was time for the bathroom to be installed the units were the wrong depth so didn't cover the waste pipes I was trying to conceal. The worktop, toilet pan, bath panels weren't the ones I asked for, when I visited the showroom and requested changes based on the items I saw on display. I felt so frustrated with all the things that weren't right that I could have checked before hand. My plumber was great though and made the best of the situation. The trade counter quickly replaced and delivered things that weren't right or were missing off my delivery. The bathroom looks fantastic but I know all the bits that aren't quite what I originally wanted. Added following response: Thanks for the response Sam. I don't think it addresses my main point which is that when I visited the showroom in February, I made quite a few changes in person to the original order sent via email links. I changed the toilet pan, the sink, the units to deeper one's, changed the taps, the shower screen and added a mirror to the order etc etc based on what I saw in the showroom. Some things were updated like the mirror and others weren't. From a customer service point of view, I'm just frustrated that not all of the requested changes made in person were acknowledged, confirmed or at least told that they weren't possible if that was the case. It would be better to acknowledge what went wrong and how it can be improved for future customers.
Tuesday 30th August 2022

Andy Sellar
5 Star
was after some long flexi tap hoses to solve a plumbing nightmare under the sink. The guy was extremely helpful whilst efficiently finding the right part and it was a fraction of the cost of the same parts from a leading diy chain.
Thursday 25th August 2022

Jade Betteridge
5 Star
Extremely helpful service from Will Arnold fantastic company
Saturday 20th March 2021

Tony Feerick
5 Star
Had a great experience looking for some replacement parts. Dave Adams was really helpful and nothing was too much trouble - thoroughly recommended
Tuesday 22nd June 2021

michael simpson
5 Star
Very pleased with service, had a kitchen waste pipe fitting, that other suppliers just rolled there eyes you will not get one like that mate . First place to say lets us see what we can do. Can get it tomorrow will give you a ring. Fitted it great, just the thing I required. Old fashion service. Mick
Friday 21st August 2020