Wickes Kitchens and Bathrooms

Festina Lente
1 Star
The designer got the dimensions of the kitchen wrong and made mistakes when planning the layout, despite having made measured the dimensions of the kitchen in person. They were also unable to accurately calculate the tile surface area of the relevant space. No discounts were applied to their offer, despite Wickes' 50% seasonal offer; we were later informed by another Wickes branch on that a 50% discount should have been applied. We were not informed of additional offers, including the 4 for 3 deal on appliances, and a 10% discount voucher on finishing touches. The designer was very aggressive about 'closing the deal' on the spot without giving us any printed and itemised quotes to consider.
Tuesday 11th January 2022

Shahid Anees
1 Star
Wrong place and wrong image Misleading people waste of time
Monday 23rd May 2022

Alexa
1 Star
Very misleading information on their website!!!! This is not a store that sells products...it's just a kitchen display. I got so disappointed. Inform people fairly!
Tuesday 21st July 2020

Michael Klas
1 Star
You are so useless that Google now thinks I'm a robot for clicking on the store so much... Everyone steer clear! 83 phone calls and counting to Wickes numbers 32 emails and counting to/from Wickes What did we order you may ask? Well we decided to get 1x kitchen and 1x bathroom, delivered and fitted. I'll edit this review with the link to my trustpilot review when all this is over.
Friday 30th October 2020

Marwa Mohsen
1 Star
My experience with the Wickes Muswell Hill store reflectes how Wickes is unprofessional and not a company to trust. The above store designer agreed with us that we post our London property key to her store so a surveyor can go prior to our placing and order as we live outside London. That's after playing many games about the offer regarding the pricing which was going to cost us 20000 GBP for the kitchen and bathroom, something we were willing to pay for a integrate, trustworthy and honest company. But she played games to trick us to commit and pay upfront then face more hidden costs. Before we realised the games, we sent our property key to them using secure post. But because we then disagreed to pay the deposit first and said we won't go ahead with the order, the vindictive store designer and her manager refused to post our key back to us. We live outside London and the lockdown can go on for months, which means we cannot possible collect the keys ourselves. Once they took possession of the key and we didn't progress the order, they are refusing to send it back. They first said that sending it back was conditional on our placing an order! Ridiculous claim indeed. Then oh it's not store policy to post the key back: if so, why did they accept for the key to be sent to them and posted back in the first place? We have evidence emails and texts. Then when I contacted customer service, the new lie was we are short of staff so have no time to post it. Also evidenced in an email!! Then, when we posted a review here, we received more lies from Wicked and again they continue to hold on to our key at their Muswell Hill store. I contacted the customer relations manager as well as the CEO and will relentlessly continue to escalate and expose their lies and poor staff. I also reported the incident to the police so if anything happens to our now insecure property, Wicked Wickes and its staff will be held responsible. It's amazing how trusting the Wickes name was such a big mistake. My advice is to run away from Wickes and their lies. Otherwise you will have a problem with your property, like us. I will continue to tell the story everywhere to protect other customers.
Friday 8th January 2021